Frequently Asked Questions
Everything you need to know about your celestial manicure experience.
Are Mooncat nail lacquers vegan and cruelty-free?
Yes, all our products are 100% vegan and PETA-certified cruelty-free. We never test on animals and do not use any animal-derived ingredients.
How long does shipping take?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-21 business days depending on the destination.
What is your return policy?
We want you to love your claws. If you are not satisfied, we offer a 30-day return policy for unused and unopened products. Please contact our support team to initiate a return.
What does '10-free' mean?
Our formulas are 10-free, meaning they are made without the ten most common harmful chemicals found in traditional polish, including formaldehyde, toluene, and DBP.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
How should I store my nail lacquer?
To maintain the best consistency, store your bottles in a cool, dark place away from direct sunlight and keep the necks of the bottles clean for a tight seal.